General Questions

  • What is an RMA?

    Return Merchandize Authorization (Replacement).

  • RMA approval

    If your replacement is approved, you will receive an email confirmation of the approval. A second email will follow within three business days to confirm your replacement has been processed by our warehouse. This email normally includes a UPS tracking number. In some countries, an alternative courier might be used.

  • Will the replacement product be the same as the defective product?

    Razer will replace a defective product at its sole discretion with either a new product or with a refurbished product of an equivalent or better functionality.

    Obsolete or discontinued products that are defective and under warranty will be replaced with the same product, if available. Otherwise, it will be replaced with a product of equivalent or better functionality.

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